Need help with SEMO? We’re happy to assist merchants with setup, configuration, and troubleshooting.
Contact us
- Email: tech@omes.tn
- Typical response time: within 1–2 business days
To help us help you faster
When you reach out, please include:
- Your store’s
myshopify.com domain. - A description of what you expected and what happened.
- The page or feature involved (e.g. rewards, tiers, the storefront widget).
- Any error message you saw and the approximate time it occurred.
Common topics
- Activating the storefront widget: add the loyalty block to your theme from the theme editor.
- Configuring earning and rewards: use the app’s Program and Rewards pages.
- Data and privacy: see our Privacy Policy and Data Deletion pages.