Data Deletion

This page explains how loyalty data handled by SEMO is deleted. For the full picture of what we process, see our Privacy Policy.

When you uninstall the app

Uninstalling the app from your Shopify store immediately invalidates our access and marks your store’s data for deletion. All of the store’s loyalty data is then erased within 30 days. Shopify also sends a shop/redact request approximately 48 hours after uninstall, which we honor by erasing the store’s data.

Deleting a single customer’s data

Shoppers should contact the store they purchased from. When a store requests a customer redaction through Shopify, we receive a customers/redact request and erase that customer’s loyalty data (points account, ledger, redemptions, referrals, and engagement records) for that store.

Requesting a copy of your data

A store can request the loyalty data we hold about a customer via Shopify’s customers/data_request flow, which we honor.

Manual requests

If you need to make a deletion or access request directly, email tech@omes.tn with your store’s myshopify.com domain (and, for a specific shopper, the relevant customer identifier). We will respond within the timeframe required by applicable law.